Responsible Gambling

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Last Updated: February 26, 2025

At POpsBetAU, we believe gambling should always be an enjoyable form of entertainment. We are committed to promoting responsible gambling and providing our customers with the information and tools they need to stay in control of their betting activities.

Our Commitment

We are dedicated to creating a safe, fair, and responsible gambling environment by:

  • Providing tools to help you manage your gambling
  • Training our staff to recognize signs of problem gambling
  • Promoting responsible gambling awareness
  • Protecting minors and vulnerable persons from gambling harm
  • Ensuring our advertising and marketing comply with responsible gambling standards

Responsible Gambling Tools

We offer several tools to help you manage your gambling:

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account.

Set your deposit limits

Time Limits

Set limits on how long you can use our platform each day.

Set your time limits

Loss Limits

Set limits on how much you can lose over a specific period.

Set your loss limits

Time-Out (Take a Break)

Temporarily suspend your account for a period of 24 hours to 6 weeks.

Set a time-out period

Self-Exclusion

Exclude yourself from our platform for a period of 6 months to permanently.

Self-exclude from POpsBetAU

BetStop National Self-Exclusion Register

In addition to our self-exclusion tools, you can register with BetStop, the National Self-Exclusion Register. BetStop allows you to exclude yourself from all licensed online and phone wagering services in Australia.

To register with BetStop, visit www.betstop.gov.au or call 1800 858 858.

Signs of Problem Gambling

Gambling should be an enjoyable activity. If you recognize any of these signs in your gambling behavior, it may be time to seek help:

  • Spending more time or money on gambling than you can afford
  • Finding it difficult to manage or stop your gambling
  • Arguing with family or friends about gambling
  • Losing interest in usual activities or hobbies
  • Always thinking or talking about gambling
  • Lying about your gambling or hiding it from others
  • Chasing losses by continuing to gamble when losing
  • Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
  • Borrowing money, selling possessions, or not paying bills in order to gamble
  • Neglecting work, study, family, personal needs, or household responsibilities because of gambling

Self-Assessment

Ask yourself these questions to assess your gambling behavior:

1. Have you bet more than you could really afford to lose?

2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?

3. Have you gone back to try to win back money you lost?

4. Have you borrowed money or sold anything to get money to gamble?

5. Have you felt that you might have a problem with gambling?

6. Has gambling caused you any health problems, including stress or anxiety?

7. Have people criticized your betting or told you that you had a gambling problem?

8. Has your gambling caused any financial problems for you or your household?

9. Have you felt guilty about the way you gamble or what happens when you gamble?

If you answered "yes" to any of these questions, we encourage you to speak with a gambling support counselor.

Support Services

If you're concerned about your gambling or someone else's, there are free and confidential support services available:

Gambling Help Online

Website: www.gamblinghelponline.org.au

Phone: 1800 858 858 (24/7 support)

Live chat available on website

Lifeline

Website: www.lifeline.org.au

Phone: 13 11 14 (24/7 crisis support)

Protection of Minors

It is illegal for anyone under the age of 18 to gamble. We take our responsibility to prevent underage gambling very seriously:

  • We verify the age of all customers during registration
  • We may request proof of identity and age at any time
  • We close accounts and refund balances if we discover the account holder is under 18
  • We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites

If you are concerned about a minor gambling on our platform, please contact our customer support immediately.

Contact Us

If you have any questions or concerns about responsible gambling or need assistance with any of our responsible gambling tools, please contact our customer support team:

Gambling responsibly is your choice. Think about how it's affecting you and those around you. Call 1800 858 858 or visit gamblinghelponline.org.au